FAQs2024-01-10T11:50:28+00:00

Frequently Asked Questions

Are the guest meets and activities included in the entry ticket?2024-01-08T10:47:18+00:00

Your entry ticket gets you access to the event hall where you can meet our special guests, browse trade stalls and activities. You can meet and chat to the guests for free but if you want an autograph or selfie this will have an additional cost. Some activities are included in the event ticket whilst others will require a small additional charge.

Can I pay for entry on the day?2024-01-17T13:59:11+00:00

Yes you can although the venue has attendance number limitations. Therefore we always recommend buying your entry ticket in advance to guarantee entry.

I have mislaid my e-ticket. What can I do?2023-06-22T09:22:00+01:00

Please contact us using the contact form and we will get back to you as soon as possible.

Is there parking at the venue?2023-10-10T12:19:54+01:00

There is ample free parking at the venue with a number of disabled parking bays which are available on a first come first served basis.

Where is the nearest railway station to Oak Leaf Sports Complex?2023-04-30T13:57:36+01:00

The nearest railway station is Newton Aycliffe which is only a 5 minute walk away from the venue.

Can I just chat to the guests?2024-01-28T15:19:42+00:00

Of course, you can take some time to chat with guests. There is no requirement to purchase either autographs or selfies.

Is the venue wheelchair friendly?2023-10-10T12:18:05+01:00
The event is located in the sports hall on the ground floor of the venue with access for wheelchair users. There is a disabled toilet available. We also offer a free carer pass. You  can apply for this under ‘Event Info’ – ‘Accessibility’.
What does my entry ticket cover?2024-01-28T15:18:14+00:00
Your entry ticket covers your access to the hall, where the guests, traders and activities are, and to the Q&A panels room. It does not cover obtaining guest autographs or selfies. Some attractions also have an additional cost.
At the event can I pay by debit/credit card or is it cash only?2023-10-26T16:11:27+01:00

For event entry on the day we will have a card machine available to use.

Some exhibitors may have card machines but we would suggest bringing cash just in case.

All autographs and selfies are CASH ONLY.

There is a cash machine within a 10 minute walk away at the local Morrison’s Daily (Oakfield – DL5 7AT)

Is photography allowed?2023-06-21T16:10:38+01:00
You are more than welcome to take photos but we advise you to ask permission before taking photos.
Can I get food and drink at the venue?2023-06-21T16:10:05+01:00
Yes there is a food outlet at the venue. Of course you can also bring your own food and drink.
My tickets have not arrived into my inbox. What can I do?2024-01-28T15:17:29+00:00
Please check your spam/junk folder for the email first and if it is still not there please contact us.
Before we re-send we would ask you to add the email address admin@cutefox.co.uk as a safe sender to your email application.
Can I choose a printable ticket?2023-06-22T10:06:03+01:00
When you get to the cart stage of the purchase you can choose the ticket type to be either e-ticket or a printable version. The default is set to e-ticket.